Privacy Policy

What information I collect

I may collect personal information such as your name, email address, phone number, payment details, and any information you enter via contact or registration forms. Technical data such as your IP address, browser type, and website usage behaviour may also be collected automatically using cookies and analytics tools.

How I collect it

I collect personal data directly when you fill out a form, subscribe, make a purchase, or contact me. Technical and usage data is collected via cookies and third-party tools like Ionos analytics.

Why I collect it

I collect this data to:

Provide and operate services

Process transactions and deliver programmes

Offer customer support

Send service updates or marketing communications (with consent)

Monitor website performance and user experience

Comply with legal and tax obligations

Lawful basis for processing

I rely on the following lawful bases under UK GDPR:

Contract – to deliver services you've requested

Consent – for marketing or processing sensitive data

Legal obligation – for record-keeping and tax

Legitimate interest – to manage and improve services

How data is stored and shared

This website is hosted by Ionos. Your data may be stored on their secure servers, which may be located outside the UK. Ionos complies with international data protection standards and uses security safeguards including firewalls and encrypted storage.

Payment data is processed in accordance with PCI-DSS by secure third-party gateways. I do not sell or share your data with third parties unless legally required or with your consent.

How long I keep your data

Personal data is retained for as long as necessary to deliver services, meet legal obligations (such as tax or insurance), and resolve disputes. Typically, this is up to 7 years from your last interaction with the business.

Your rights

You have the right to:

Access your personal data

Correct inaccuracies

Request deletion (‘right to be forgotten’)

Restrict or object to processing

Data portability (where applicable)

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights or for any questions, please contact: laurafenwick14@gmail.com

This site uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser or view our [Cookie Policy] (insert link if applicable).

Updates to this policy

I may update this notice from time to time. Changes will take effect once posted on the website. Please review this policy periodically for any updates.